Returns & Refunds

Damaged or defective items

If your order arrives damaged, defective, or has a manufacturing issue, contact us within 30 days of delivery.

Photo evidence of the issue may be required. Eligible claims may be resolved with a replacement/reprint or a refund, as appropriate.

Returns

Because DRIX products are made to order, we do not accept returns for non-defective products, including buyer's remorse, ordering the wrong size, or selecting the wrong color.

For an approved damaged or defective claim, do not mail the item back unless you are specifically instructed to do so.

Exchanges

We do not offer exchanges for non-defective products. If an item is damaged or defective, contact us within 30 days of delivery so we can review the claim and provide an eligible remedy.

How to report an issue

Email support@drixstyles.com and include:

• Your order number
• A short description of the problem
• Clear photos showing the issue, when applicable

Refund timing

If a refund is approved, it will be issued through the original payment method used for the order. Processing time after approval may vary by payment provider.